RETURN POLICY
Thank you for shopping with us. We take pride in the quality of our products and want you to be satisfied with your purchase. Reach out regarding any concerns or issues!
Returns & Eligibility
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Returns are accepted within 14 days of delivery.
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To be eligible for a return, products must be unopened, unused, and in their original packaging.
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Due to the nature of soil and organic materials, opened or used products are not eligible for return unless they are defective or incorrect.
Non-Returnable Items
The following items are not eligible for return:
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Opened or used products, or bulk materials
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Custom blends or special-order products
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Clearance or final sale items
Damaged, Defective, or Incorrect Orders
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If your order arrives damaged, defective, or incorrect, please contact us within 5 days of delivery.
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Include your order number and clear photos of the issue so we can assess and resolve it promptly.
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In these cases, we will offer a replacement or refund, including applicable shipping costs.
Refunds
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Once an eligible return is received and inspected, approved refunds will be issued to the purchaser.
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Refunds are processed within 5–10 business days after approval.
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Original shipping charges are non-refundable, unless the return is due to our error.
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Applicable taxes (GST/HST/PST) will be refunded in accordance with Canadian regulations.
Return Shipping
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Customers are responsible for return shipping costs unless the item was damaged, defective, or incorrect.
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Return shipping costs are non-refundable.
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We recommend tracking using the tracking information provided for your item, as we cannot be responsible for lost or delayed return shipments.
Cancellations
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Orders may be cancelled before shipment by contacting us as soon as possible.
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Once an order has shipped, it cannot be cancelled and must follow the return process above.
Contact Us
To initiate a return or if you have questions about your order, please contact us at:
shop.elkstone@gmail.com
PAYMENT METHOD
We offer secure online payments through our website’s checkout platform for your convenience and peace of mind.
All payments are processed using industry-standard security technology to protect your personal and payment information. Our checkout system supports trusted payment methods and complies with applicable payment security standards.
Once your order is placed, you will receive an order confirmation by email. Payment is required at the time of purchase to ensure timely processing and shipment of your order.
If you experience any issues during checkout or have questions about payment options, please contact our customer support team and we will be happy to assist you.
WHOLESALE INQUIRIES
Buying in bulk can offer significant savings on your preferred products. Bulk purchasing options are available by pallet or cubic yard, making it an efficient and cost-effective solution for larger projects.
If you have any questions or require a customized quote, please do not hesitate to contact us for additional information. We look forward to assisting you with your bulk soil product needs.